Information for website visitors and customers. Service-specific obligations are set out in your agreement.
Privacy
This notice covers the Cully Systems public website and enquiries made through it. For information handled within a managed service, contact us about the arrangements in your service agreement.
Information you provide
An enquiry may include your name, work email, organisation, phone number and message. We use this information to respond, discuss your requirements and keep a record of the conversation. Please provide only what is needed; do not include passwords, payment card details or sensitive customer information.
You can contact us by email or phone instead of completing the form. You may ask a general question without identifying yourself, although we need contact details to respond and may need to verify your identity for account-specific requests.
What happens when you enquire
Reviewing the form does not send your enquiry. When the form offers an email option, the details remain in the page until you open your email app and send the message. If online submission is available, selecting Send enquiry transmits the details to our server and email delivery provider so the team can respond.
Making an enquiry does not subscribe you to marketing. We do not sell personal information.
Website operation and service providers
The website is hosted on Vercel. Hosting and security services may process technical information such as your IP address, requested pages, browser information and request times to deliver and protect the site. The website does not add advertising trackers or marketing cookies.
Hosting, communications and support providers may process information outside Australia. The applicable locations depend on the service used. Contact us for information about the providers and processing arrangements relevant to your enquiry or service.
Client Login, Clarity Systems, Clarity Domains and remote support are separate services. Their privacy notices and service terms also apply when you follow those links.
Retention, access and correction
Enquiry and service records are retained according to their purpose and any applicable contractual or legal requirements. Ask us about the records we hold, the applicable retention arrangements, or deletion of information that is no longer needed.
To request access or correction, or raise a privacy concern, email support@cully.com.au or call 08 7120 7019. Describe your request without including unnecessary sensitive information. We may need to verify your identity before providing account information.
This website provides general information about Cully Systems. Submitting an enquiry or requesting a technology review does not create a service agreement, confirm an appointment or guarantee a response time.
Scope, pricing, response targets, support hours, responsibilities and third-party charges are agreed separately. Customer work is governed by the applicable quote and service agreement. Information on this website may change as services develop.
Acceptable use and external services
Use this website lawfully. Do not attempt unauthorised access, interfere with its operation, submit malicious material or impersonate another person. Only provide information you are authorised to share.
Domain registration and purchases continue through Clarity Domains. Client accounts and remote assistance use the linked service providers. Review the relevant terms before using or purchasing through those services.
Rights and applicable law
Cully Systems and third-party names, logos and content remain the property of their respective owners. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.
These website terms are governed by the laws of South Australia. Questions about these terms can be sent to support@cully.com.au.
Security & reporting
Security is scoped to your environment
Security work may include identity and access controls, multi-factor authentication, patching, endpoint protection, backups and recovery planning. Controls and responsibilities depend on the agreed service scope and the environment.
The ASD Essential Eight can inform a security improvement plan. This website does not claim certification or a particular maturity level for Cully Systems or every customer environment.
Existing customers: report an incident
Use your agreed incident contact arrangements or existing support channel. Include the business impact, affected service and a contact number. The website enquiry form is not an emergency or incident response channel.
Report a website vulnerability
Email support@cully.com.au with the subject “Website security report”. Include the affected URL and a brief description. Contact us to arrange a suitable channel before sending sensitive evidence.
Do not access other people’s information, disrupt services or continue testing beyond what is necessary to describe the issue. This reporting channel does not authorise security testing.
Remote assistance
Only start Quick Support when requested by your Cully technician. If a request is unexpected, verify it through your existing support channel before granting access. Never send passwords through this website.
